General Terms & Conditions

1About the Company

Stars For Meat Company specializes in importing and supplying chilled, frozen and fresh meat within the Kingdom of Saudi Arabia.

The company works with major restaurant and catering companies, as well as hotels, food chains, retail stores and customers in Riyadh, providing them with steady daily and monthly supply at competitive wholesale prices.

2Our Products

The company's products fall into three main sectors:

• A. Fresh meat: Fresh carcasses slaughtered daily and delivered fresh on the same day, preserving their natural juices and flavor, and kept in a cold chain of 0°C to 4°C until the moment of delivery.
• B. Chilled meat: Chilled carcasses and meat air-freighted from accredited slaughterhouses, arriving chilled and kept in a cold chain of 0°C to 4°C.
• C. Frozen meat: Frozen products kept at -18°C or below and vacuum-packed to preserve quality.

General product terms:

• All products are slaughtered according to Islamic Sharia (100% Halal slaughter).
• Fully compliant with the requirements of the Saudi Food and Drug Authority (SFDA).
• Subject to thorough veterinary inspection before distribution.
• Product photos shown on online platforms are for illustration only; the carcass may look slightly different depending on weight and cut.

3Prices & Price Quotes

4Ordering & Confirmation

• Orders are placed through the website or by contacting the sales department directly.
• An order is not considered confirmed and complete until we contact the customer directly and confirm the quantity, final weight, price and delivery method.
• The company reserves the right to reject or amend any order if the product is unavailable or the customer's essential details are incomplete.

5Delivery & Handover Policy

• Coverage area: Delivery is available within the city of Riyadh. The delivery time is set when the order is confirmed, based on the approved distribution schedule and availability.
• Transport: Deliveries are made in fully enclosed refrigerated and freezer vehicles and trucks, with close monitoring of the cold chain throughout the trip.
• Driver waiting time (15 minutes): The delivery driver will wait at the delivery location for a maximum of 15 minutes from arrival. If the customer cannot be reached or declines to receive the order within this time, the order is considered delivered on our side and the late-receipt clause applies.
• Receiving procedure: The customer must be present to receive the order as soon as the driver arrives, and check the packaging and chilling temperature before signing the delivery receipt.
• Late receipt: If the customer is late to receive the order within the waiting time, the company will keep the product in the refrigerated vehicle until contact is made, and is not responsible for any damage or loss of quality resulting from this delay.

6Receipt & Immediate Inspection

• The customer must inspect the products immediately on arrival for weight, count, packaging integrity and temperature.
• Cut and butchery match: The customer must fully verify the order contents and the requested cut and butchery on receipt. No complaints or objections about the type of cut or butchery are accepted after the driver leaves, or once cooking or storing the product has begun.
• Any visible issues must be reported to the driver immediately and recorded officially on the delivery receipt. Any note raised after the driver leaves is only accepted after inspection and assessment by the quality department.

7Cancellation & Changes

• Before preparation starts: The customer may change or cancel the order free of charge before preparation actually begins.
• Fresh products: Fresh meat orders cannot be cancelled or changed at all once preparation or slaughter has started, since fresh carcasses are prepared and slaughtered specifically in the customer's name at their request and cannot be offered to another customer.
• Chilled and frozen products: The right to cancel or change ends as soon as packing, preparation and shipping begin.
• Resulting costs: If an order is cancelled after it is confirmed and preparation has begun, the customer must pay the full value of the product plus all preparation and shipping costs already incurred.

8Returns & Exchanges

• Given the sensitive nature of food products, returns are not accepted after receipt unless a manufacturing defect or a proven cold-chain failure during receipt is established.
• Fresh products: This sector is not covered by the returns policy after the driver leaves, unless the defect or damage is proven at the moment of delivery, before the driver leaves, and is recorded in writing on the delivery receipt.
• Reporting hidden defects (60 minutes): If a hidden manufacturing defect appears in the inner packaging of chilled or frozen products, the customer must report it within a maximum of 60 minutes of the official receipt time, providing the quality department with photos and videos that document the case.
• The quality department reviews the complaint and the evidence provided; if the company is found responsible for the defect, the product is replaced or the customer is compensated for the value of the defective product.

9Quality & Guarantees

• The company guarantees the supply of food products that meet the agreed Saudi specifications and standards, backed by certificates of origin, Halal slaughter requirements and veterinary licenses.
• The company will attach a documented temperature report showing temperature levels during transport with every delivery batch, at the customer's request.

10Payment Terms

• Amounts due are paid by the approved and agreed methods when the order is confirmed.
• For credit customers or customers on periodic supply contracts, payment follows the terms and conditions set out in the separate contracts between the two parties.

11Limitation of Liability

• The company accepts no liability for any damage or spoilage of the products caused by poor storage or failure to keep the required temperatures after the customer receives the product.
• The company is not liable for damage resulting from improper use or incorrect handling of the products after delivery.

12Force Majeure & Emergencies

• The company bears no legal liability or obligation to compensate for delays or failure to supply caused by force majeure and circumstances beyond its will and control.
• Force majeure includes, for example and without limitation: disruptions and paralysis in global supply chains, exceptional decisions and directives issued by government or regulatory authorities, and severe weather that disrupts air or land freight.
• If any of these occur, supply dates are rescheduled or orders are cancelled by agreement between the two parties, without any penalties or financial obligations on either party.

13Changes to These Terms

• Stars For Meat Company reserves the full right to update or amend any clause of these terms and conditions at any time.
• Changes take effect as soon as the updated version is published on the company's official website.